2. Name of person completing this survey

Name

3.  What is your business title?

 Owner/Manager  
 Information Technology Administrator
 Other (specify)

4. What type of business are you mainly associated with?

Agriculture
Value-added Agriculture
Technology
Manufacturing
Wholesale/retail sales
Services
Education
Government
Health
Tourism
Other (please specify)

5. Size of your company by annual revenue:

$250,000 or under
$250,000 to $500,000
$500,000 to $1 million
above $1 million
decline to disclose this

6. How long has your business operated in Madelia?

Less than 1 year 1-5 years 6-10 years More than 10 years

7. How many employees work at this location?

1-5 5-10 10-20 More than 20 (Please specify)

8. Where are telecommunications decisions made in this organization?

Locally
Non-local
Combination of local and non-local

9. In the next 3-5 years, does your business plan to:

Expand
Stay the same size
Get smaller
Other (please specify)

10. How many of your computers are connected to the Internet?

0
1
2-10
more than 10

11.  If you do not have Internet access, what is the primary reason?

Do not have a computer
Price
Have Internet access elsewhere
Do not know how to use it

If you do not currently have Internet access, your portion of the survey is complete.  Thank you for participating.

12.  How often do you use email?

Daily
Often (once or twice a week)
Occasionally (once or twice a month)
Rarely (less than once a month)
Never

13.  How often do you connect to the Internet?

Daily
Often (once or twice a week)
Occasionally (once or twice a month)
Rarely
Never

14. How do you connect to the Internet?

Cable Modem
High-Speed DSL--Digital Subscriber Line
Frame Relay
ISDN (Integrated Services Digital Network)
Leased Line (Fractional T1)
Leased Line (Full T1)
Leased Line (Fractional T3)
Leased Line (Full T3)
Satellite
Telephone Line Dedicated for Dial-Up
Internet connection only
Telephone Line Shared between regular phone use and Dial-Up Internet connection
Wireless
Other (Specify)
Do not know

15. How much do you pay per month for Internet access at your business?

Under $20
$20 - 39
$40-59
$60-79
$80-200
more than $200
Do not Know

16. How satisfied are you with the following characteristics of your current Internet access?

Speed of connection

Dissatisfied Somewhat Satisfied Satisfied

Price of services

Dissatisfied Somewhat Satisfied Satisfied

Reliability (amount of time system is "up")

Dissatisfied Somewhat Satisfied Satisfied

Choice of Providers (competition to choose from)

Dissatisfied Somewhat Satisfied Satisfied

17.  How willing or unwilling would you be to switch to a service that offers an increased connection speed while being on-line all the time for:

the same price?

Not Willing Somewhat Willing Very Willing

up to 50% monthly price increase

Not Willing Somewhat Willing Very Willing

51 to 100% monthly price increase

Not Willing Somewhat Willing Very Willing

more than 100% monthly price increase

Not Willing Somewhat Willing Very Willing

18.  For what business purpose do you use the Internet and how often do you use it for this purpose?

Education & training

Never Infrequently Frequently Would Use if Available

Finding customers

Never Infrequently Frequently Would Use if Available

Finding suppliers

Never Infrequently Frequently Would Use if Available

Finding economic development organizations

Never Infrequently Frequently Would Use if Available

Finding City government information

Never Infrequently Frequently Would Use if Available

Tax information or filings

Never Infrequently Frequently Would Use if Available

Travel information

Never Infrequently Frequently Would Use if Available

Weather information

Never Infrequently Frequently Would Use if Available

News

Never Infrequently Frequently Would Use if Available

Banking and investment

Never Infrequently Frequently Would Use if Available

Science or technical information

Never Infrequently Frequently Would Use if Available

Computer and Software

Never Infrequently Frequently Would Use if Available

General Research (Service or Product)

Never Infrequently Frequently Would Use if Available

Investigating competition

Never Infrequently Frequently Would Use if Available

Other (Specify)

19. Does your organization provide any Internet applications for your customers? (such as electronic purchasing, service support, etc.)

Yes
Not at this time, maybe in the next year
No, my organization doesn't want to take on this responsibility
I am not sure

20. If high-speed connections were available to employees from home, would your organization allow telecommuting?

Already allow
Yes
No
Maybe

21. Using the Internet has made a difference in my business in the following ways:

I perform better at my job
I have achieved greater efficiency for my business
I have received a promotion or new responsibilities
at my job
I have access to better information related to my
work
I have closer contact with colleagues
I have closer contact with community
I have closer contact with friends and family
I have found new employment opportunities
Other (Specify)

22. Do you have or would you be interested in either of the following features?

Content Filtering Service to limit employee online access

Already Have Interested Not Interested

Junk E-Mail (SPAM) Filtering Service

Already Have Interested Not Interested

23.  What is the likelihood that your business will use the Internet in the following ways in the next two Years?

Create/maintain a Web site to provide information about company products/services

Use Now Very Likely Possible Unlikely

Access information (suppliers, competitors, other)

Use Now Very Likely Possible Unlikely

Engage in business-to-business (order & supply) electronic commerce

Use Now Very Likely Possible Unlikely

Engage in retail electronic commerce (to consumers)

Use Now Very Likely Possible Unlikely

Develop new products via the Internet (i.e. CAD/CAM, E-engineering)

Use Now Very Likely Possible Unlikely

Market new products via the Internet

Use Now Very Likely Possible Unlikely

Inventory management

Use Now Very Likely Possible Unlikely

Recruit employees

Use Now Very Likely Possible Unlikely

Provide technical support and service to customers

Use Now Very Likely Possible Unlikely

Develop ability for employees to work from their homes

Use Now Very Likely Possible Unlikely

Order supplies online (E-Commerce)

Use Now Very Likely Possible Unlikely

Research

Use Now Very Likely Possible Unlikely

Train employees

Use Now Very Likely Possible Unlikely

Manage health care

Use Now Very Likely Possible Unlikely

Other (please specify)

24.  What is your future Internet capacity need?

One year from now

Same As Now Five Times Greater 10 times or more Greater Don't Know

Two years from now

Same As Now Five Times Greater 10 times or more Greater Don't Know

Three years from now and later

Same As Now Five Times Greater 10 times or more Greater Don't Know

25. How interested would you be in purchasing or receiving the following services?

Networking office computers

Use Today Not Interested Somewhat Interested Very Interested

Remote access networking (i.e. from home or other off-site location)

Use Today Not Interested Somewhat Interested Very Interested

Distance learning (non-interactive)

Use Today Not Interested Somewhat Interested Very Interested

Distance learning (interactive)

Use Today Not Interested Somewhat Interested Very Interested

Premises management/security

Use Today Not Interested Somewhat Interested Very Interested

Video Conferencing for meetings with other office locations of your company

Use Today Not Interested Somewhat Interested Very Interested

Video Conferencing for meetings with your customers and/or suppliers?

Use Today Not Interested Somewhat Interested Very Interested

Other:

Thank you for participating in this survey.  A summary of the results will be published in the Madelia Times-Messenger and the Madelia Area Chamber of Commerce Newsletter as soon as it is available.